#MiamiRetreat

Platinum Sponsor

Empire
Lancer Insurance

Workshops & Seminars

Monday, June 3
9:30am - 11:30am
Elevating Hospitality Excellence: A Forbes Travel Guide Training Program Part 1
1:45pm - 3:45pm
Elevating Hospitality Excellence: A Forbes Travel Guide Training Program Part 2


Join us Monday morning for our anchor programming from Forbes Travel Guide. In a two-part presentation entitled Elevating Hospitality Excellence, a certified trainer will provide priceless insight into high-level service skills and how these elements are used within the educator’s foundational principles for delivering luxury service. The presenter will provide a concise overview of the fundamental standards conducive to exceptional customer experiences, facilitating interactive content where attendees can practice implementing the basics of luxury hospitality. In the second part of the presentation, the training will delve deeper into essential leadership strategies aimed at instilling and nurturing a culture of service excellence. Again, the Forbes Travel Guide speaker will facilitate various thought-provoking activities, group discussions, and brainstorming sessions designed to empower the team in building a cohesive unit capable of consistently delivering exceptional service.

Speaker: Megan Torrance, Forbes Travel Guide

Tuesday, June 4
9:00am - 11:00am
Creating Your Next Leader

This workshop is designed to help you appoint the next generation of leadership in your company. Let’s face it, you can’t do everything, and you need a person who can step up and take the reins effectively and efficiently. Whether you are looking at elevating family into the position, promoting from within, or even taking on an outside hire, this session will give you what you need to make sure your company is well-managed for the future.

Moderator: Tiffany Hinton, MOTEV LLC
Speakers: Andi Gray, Strategy Leaders; Maya Adrine, Golden Limousine International; Michael Campbell, Grace Limousine & Bus; Shariff McMichael, Dav El/BostonCoach; Jeff Nyikos, Leros Point-to-Point/Royal Coachman Worldwide

1:00pm - 3:00pm
Bring It! Problem-Solving Interactive Roundtables

Prepare to have your professional conundrums cracked, as we present Bring It! Problem-Solving interactive Roundtables. The plan is simple: come to this session with a problem that keeps you up at night—whether it’s operations, hiring, fiscal, or more—and walk away with a solution courtesy of your industry peers. You’ll be seated at a table with some of the brightest bulbs the industry has to offer, and no problem is off limits as you share and offer creative solutions!

Moderator: Chris Weiss, Chauffeur Driven